Testimonials
Hear directly from our satisfied clients as they share their experiences working with First National Connect.
These real stories reflect our commitment to exceptional service, trusted advice and outstanding results across every property journey.
We were in the market for a new house in Nelson, had seen numerous and dealt with many different real estate agents. We finally found our dream property and had the pleasure of dealing with Penelope Rollston throughout the purchase process. Pen was professional in her role with a genuine and down to earth approach. She offered great advice and suggestions, her communication was excellent and always followed up our questions. Buying a house can be stressful however our experience of this with Pen was extremely refreshing. We will definitely use Pen’s services if we plan to sell in the future and cannot recommend her highly enough. Darryl & Ange
Darryl SmithKim is absolutely fantastic!.Shes an excellent communicator, highly professional, the process flowed with ease & integrity.Her authentic, positive, helpful energy is exactly what i needed to assist my own journey as the seller. Thanks Kim, your gold!
Heather BehringerHer market knowledge is amazing
When we decided to sell our home after 27 years we met with Penny who took us on a very successful journey, keeping us informed of viewings without too much intrusion on our personal lives. Her market knowledge is amazing, we were kept informed on all aspects of the task she has taken on our behalf. Penny was professional in all matters and certainly exceeded our expectations and would recommend her to anyone wanting to sell their property.
Thanks to you we made it!
Thanks for everything! Just wanted to let you know how much we have appreciated you and your hard work in our house sale. Your professional, nurturing, intelligent planning and drive has been so wonderful. Its been great to work with you!! I’ve kept all your cards and will hand them out. I have come to be your best advertisement! Thanks to you we made it!
We were kept up to date with the process at all times.
Penelope went out of her way to provide a stress free and relaxing experience. She arranged for the photographer and listing promptly and proceeded to handle the numerous enquiries with ease. Penelope went on to get the absolute best price for our sale. We were kept up to date with the process at all times. She has a very pleasant personality and makes you feel at ease. We would recommend Penelope to anyone wishing to sell their house.
Penelope was fantastic and went above and beyond to ensure the purchase of our new home was as smooth and as stress free as possible.
Trisia FarrellyPenelope facilitated a swift Sale with an excellent outcome.
My previous experiences of selling two other houses in recent years had been somewhat stressful, so before listing my house, I looked carefully at the various real estate agents in my area. I chose to approach Penelope Rollston because she had recently had quick success in selling houses near my property, and I liked the fact that Tall Poppy offered a flat rate of commission. Immediately I met Penelope, I felt comfortable with her personality, energy and desire to get the best solution for me. She followed up on everything she had promised, speedily answered all my queries very competently, and sought my input and approval to proceed at each stage. The whole process was so swift and seamless, and I was very satisfied with the outcome. It took just three days from when the property was listed online until the couple who fell in love with my house had a signed unconditional offer for me to consider. Everything flowed so effortlessly for me, thanks to Penelope’s high standard of professionalism and expertise. Throughout she was helpful, knowledgeable, and sympathetically listened to my expectations. It is with the greatest of pleasure that I can unreservedly recommend Penelope to any prospective vendor, and I wish her well in her chosen career.
Dr AngelaPenelope facilitated a swift Sale with an excellent outcome.
My previous experiences of selling two other houses in recent years had been somewhat stressful, so before listing my house, I looked carefully at the various real estate agents in my area. I chose to approach Penelope Rollston because she had recently had quick success in selling houses near my property, and I liked the fact that Tall Poppy offered a flat rate of commission. Immediately I met Penelope, I felt comfortable with her personality, energy and desire to get the best solution for me. She followed up on everything she had promised, speedily answered all my queries very competently, and sought my input and approval to proceed at each stage. The whole process was so swift and seamless, and I was very satisfied with the outcome. It took just three days from when the property was listed online until the couple who fell in love with my house had a signed unconditional offer for me to consider. Everything flowed so effortlessly for me, thanks to Penelope’s high standard of professionalism and expertise. Throughout she was helpful, knowledgeable, and sympathetically listened to my expectations. It is with the greatest of pleasure that I can unreservedly recommend Penelope to any prospective vendor, and I wish her well in her chosen career.
Dr AngelaRockstar Agent
We decided to use pen to sell our house based on the experience we had buying a property via her services. While the vendor ultimately pays the bill, pen legitimately wants an outcome that suits both parties and walks that tightrope like the experienced pro she is.
We particularly enjoyed her no bs style of communication which helped ensure there were no surprises which can often surface if you’re being oversold in order to get a listing. Pen understands the nelson market, suggests the best selling strategy based on the particular property and where the supply / demand ratio happens to be at any phase of the cycle.
We were one of eight sales she knocked over within a six week period and we would never had known she was as stretched as she must have been. Calls were always returned in a timely manner and nothing was a problem.Enjoyed our interactions with pen but hopefully, we won’t have to use her again…
As she found us what we wanted and we have no intention of leaving for quite some time!
David and JodyAn experienced professional agent with heart.
Penelope works with a speed and efficiency that would make other agents heads spin! You will find she genuinely enjoys her work and operates with integrity and heart. This is the 2nd property Penelope has sold for us and she has exceeded our expectations both times! In fact the more agents we meet in our search for a new home the more we realise what a star she is. Her industry knowledge & and excellent communication at all times makes selling your home as stressless as it possibly can be!
Stress-free property sale with a very strong result
Penelope has used her knowledge of the current market to present our property for sale. She has then negotiated with the interested parties to achieve a sale price exceeding our expectations and with conditions to suit our forward plans. We are extremely happy with the result that Penelope has achieved for us. The process was stress-free as Penelope took care of all of the negotiation based on our instructions of what we wanted to achieve. We have felt informed and empowered throughout the process.
Penelope successfully sold a second property for us, after 8 years. She maintained the same no nonsense, positive approach this time, despite a very different market. Her skilled marketing, friendly and efficient communication style and professional manner made her an absolute pleasure to work with.
Amanda-Jane FaireyPenelope Rollston is my current Real Estate agent that has been in charge of selling my house in Motueka. I am so very pleased to say she has been successful in it's SALE. I want to say thank you Pen, thank you for all of the wonderful work you have done on my behalf and obtaining a favorable sum for my property and in such a short space of time, 5-6 weeks!!! What an amazing feat. Thank you for always keeping me updated, thank you for your negotiating talents, your professionalism, your honestly, reliability and integrity. You have made my life so much easier and I am definitely looking at a brighter future because of you. I wish you all the very best with your future and, I am most grateful. Nisa Ngaika
Nisa CarlaTotally Positive
Penelope is hugely knowledgeable of the market in Nelson, she worked very hard to get me the result I wanted. She is ethical very bright has a sense of humor and kept me informed every step of the way. I absolutely recommend her to anyone wanting the best agent to list their Nelson property with.
Everyone says it...but it is true. PENNY is amazing, so sincere, and authentic. I thoroughly recommend her to anyone
Anna Szefczyk-mooreIncredibly professional and such a hard worker!
Penelope impressed us immediately with her warm personality and made the property viewing relaxing but still shared a lot about the home accurately and clearly. Setting up our offer Penelope was very professional and ensured we clearly understood everything. We had a multi-offer situation and she handled that well and showed her negotiating skills for her vendor. That experience was why we engaged her as our agent to sell on our behalf which she has done in 6 days after a clever marketing program with brilliant photos. We strongly recommend any buyers or sellers need to talk to this dedicated agent.
Penelope been amazing. Live this woman. Very honest. And on to it.
marianne omalleyExcellent all the way through
Can't say enough about Penelope..She did a wonderful job marketing and selling one of my rental properties..Thank you so much Penelope
Gary HenmanGreat Result
Penelope was extremely good to deal with and ensured the house sale process was very smooth. She has a great knowledge of the Market and a very good understanding on what prospective purchasers are out there and what they are looking for. Her clear and concise communication meant we were always informed as to how things were progressing. We found her advice to be realistic and pragmatic which allowed us to get a great result that fitted with our desired outcome. Thanks Penelope it was great dealing with you.
John & RosieVery friendly and professional
Penelope has the charisma and knowledge of the market that makes sellers feel at ease and confident that their property is in good hands. She timely replied to every email, message and phone call. I can definitely recommend her Real State services.
Michael And VanessaResponsive, knowledgeable, hardworking, and very easy to deal with.
Penelope has been our agent both buying and now selling. She always listens to what you're saying and is prompt in answering or finding the answer to any questions that arise. She really commits herself to getting the best result, and is always positive throughout the process. She is extremely knowledgeable on what's happening in the market and makes sure to keep you well informed. Whether you're buying or selling we have absolutely no hesitation in recommending Penelope.
David And Marie-therese OIf you need a hard working, honest agent who gets the best results call Pen now
Pen has sold a couple of properties for me. I trust her ability and integrity, and she gets absolutely the best possible result in the market.
Darryl Kevin FoleyStress free property sale with a very strong result
Penelope has used her knowledge of the current market to present our property for sale. She has then negotiated with the interested parties to achieve a sale price exceeding our expectations and with conditions to suit our forward plans. We are extremely happy with the result that Penelope has achieved for us. The process was stress free as Penelope took care of all of the negotiation based on our instructions of what we wanted to achieve. We have felt informed and empowered throughout the process.
Chris And NikolaTotally positive
Penelope is hugely knowledgable of the market in Nelson, she worked very >hard to get me the result I wanted. She is ethical very bright has a sense of humour and kept me informed every step of the way.I absolutely recommend her to anyone wanting the best agent to list their Nelson property with. ,
Jocelyn Hogarth 11 King SWhirlwind sale.
Being a rather relaxed personI found Penelope's persona is similar to a drill sergeant.
A great result for me but I felt completely bamboozoled when she 'took over' the preparation of my house for the photos and the viewing.
If you require a fast sale, sit back and let Penelope have the reigns and you will be sold in a short period.
Glyn Morgan 135 Vanguard StreetSheis the best.
Penny is excellent at her jib. Not pushy. Listens to what people want
Gilian ReillyIncredibly professional and such a hard worker!
Penelope impressed us immediately with her warm personality and made the property viewing relaxing but still shared a lot about the home accurately and clearly.
Setting up our offer Penelope was very professional and ensured we clearly understood everything. We had a multi offer situation and she handled that well and showed her negotiating skills for her vendor. That experience was why we engaged her as our agent to sell on our behalf which she has done in 6 days after a clever marketing program with brilliant photos. We strongly recommend any buyers or sellers need to talk to this dedicated agent.
Bruce And AnneWorking with Penelope
The process of selling my house was a long one with a tenant to manage and some maintenance to organise. Penelope was very supportive of me and kept in touch with both purchasers and me throughout the process. I highly recommend Penelope.
Rose WhyteWhat a Good Agent!
We have enjoyed working with Penny Rollston for the sale of our property. She has kept in touch with us at all times and been most efficient and helpful. She has a very easy and friendly manner.
Excellent result!
Shirley And John Thomas 2Penelope is always willing to go that extra mile to fulfill the needs of her clients.
Penelope's market knowledge, communication, and professionalism are all spot on! She listens to her clients needs and desires and will do what it takes to strike a fair deal. I would highly recommend Pen to anyone wishing to sell their home.
Angie WentzellPositive, supportive and smart
I cannot recommend Penelope enough. She helped me through a very difficult time with my tenant and maintenance and tradesmen on the property as I lived far away. She provided me with huge support which was not required of her, guidance and good humour which helped me every step of the way. We got a good result in the end! Thanks Penelope.
Rose WhytePen is the most lovely agent for Tall Poppy
Pen is the most talented informative person I have ever met.
She is a wealth of knowledge available most times will always reply.
Pen not only sold my home but guided me through the process of buying out ot Nelson.
I recommend Pen to any person buying or selling she is truthful clear and decisive.
Cherrill CooperBrilliant Agent
Penelope surpassed our expectations, got us a great price for our house and was super helpful and easy to deal with. Would definitely use her again.
Karl And MarinaTruly amazing
Penelope was fantastic, she made everything super easy, comfortable and stress-free for us. Everything went really well, once the house was on the market it was sold within the week.
Highly recommend.
Emma Elson Seller Songer StreetAn experienced professional agent with heart.
Penelope works with a speed and efficiency that would make other agents heads spin! You will find she genuinely enjoys her work and operates with integrity and heart.
This is the 2nd property Penelope has sold for us and she has exceeded our expectations both times! In fact the more agents we meet in our search for a new home the more we realise what a star she is. Her industry knowledge & and excellent communication at all times makes selling your home as stressless as it possibly can be!
Gareth And LizPenelope facilitated a swift Sale with an excellent outcome.
My previous experiences of selling two other houses in recent years had been somewhat stressful, so before listing my house, I looked carefully at the various real estate agents in my area. I chose to approach Penelope Rollston because she had recently had quick success in selling houses near my property, and I liked the fact that Tall Poppy offered a flat rate of commission. Immediately I met Penelope, I felt comfortable with her personality, energy and desire to get the best solution for me. She followed up on everything she had promised, speedily answered all my queries very competently, and sought my input and approval to proceed at each stage. The whole process was so swift and seamless, and I was very satisfied with the outcome. It took just three days from when the property was listed online until the couple who fell in love with my house had a signed unconditional offer for me to consider. Everything flowed so effortlessly for me, thanks to Penelope’s high standard of professionalism and expertise. Throughout she was helpful, knowledgeable, and sympathetically listened to my expectations. It is with the greatest of pleasure that I can unreservedly recommend Penelope to any prospective vendor, and I wish her well in her chosen career.
SellerRockstar agent
We decided to use Pen to sell our house based on the experience he had buying a property via her services. While the vendor ultimately pays the bill, Pen legitimately wants an outcome that suits both parties and walks that tightrope like the experienced pro she is.
We particularly enjoyed her no BS style of communication which helped ensure there were no surprises which can often surface if you're being oversold in order to get a listing. Pen understands the Nelson market, suggests the best selling strategy based on the particular property and where the supply / demand ratio happens to be at any phase of the cycle.
We were one of eight sales she knocked over within a six week period and we would never had known she was as stretched as she must have been. Calls were always returned in a timely manner and nothing was a problem.
Enjoyed out interactions with Pen but hopefully we won't have to use her again...as she found us what we wanted and we have no intention of leaving for quite some time!
David And JodyHighly professional and knowledgeable real estate agent
Penelope went the extra mile to help us sell our house. Her knowledge of the local market was invaluable to us when we sold our house just after lockdown finished very quickly and at a great price. Her advice was great and unlike many other agents she treats all parties involved with incredible respect. She is very efficient and made the whole process very easy.
Julia And BevanAwesome !!!
Totally professional agent.
But still down to earth so you can have a laugh.
Keep up the excellent work!
DarrylWonderful - grt working with Penelope
Well aware of market conditions and effective with her knowledge
TrevorPenelope made it so easy
Penelope kept in touch, did all the work, was patient when I made mistakes and dealt with my tenant with utmost respect. She made the sales process so easy.
Maria